Our Commitment

We always aim to...

Provide a friendly residential setting within a care home environment
Treat people equally, respectfully and with dignity
Welcome complaints and compliments
Act on your views and comments in a timely fashion
Pursue excellence to achieve outstanding outcomes
Provide a quality of life which enables residents to retain their independence and identity
Provide physical and emotional support to residents, family and friends
Behave with honesty and openness, building relationships based on trust
Conduct regular reviews and close monitoring of our services

Gorselands Commitments

Our pledge of care

We aim to provide you with peace of mind and a high standard of holistic nursing and personal care within a comfortable, relaxed and happy environment.

We will encourage you to be as independent as possible, respect your choices and your need for privacy and quiet time.

We will welcome your family and friends to our care home and will encourage them to be an integral part of your daily life with us.

Informal visiting is encouraged and they can join you in our social and activities programme. Should you or your family have any concerns regarding any aspect of your care, please let us know as soon as possible and we will do all we can to help resolve the problem.

Unique care and support plan

We know that the thought of moving into a care home can often be very traumatic for both residents and relatives, but also that it is sometimes the only option available in order to maintain personal safety and security, and to provide appropriate levels of care. Prior to admission, each new resident is encouraged to visit the home to satisfy themselves that the ambience is to their liking.

We provide a unique care and support plan that works for each individual. The first thing we do when we hear from a new client is start getting to know the person’s life history, likes, dislikes and, of course, their medical history. This helps us to understand their unique needs. Using this information, we develop an individual profile and plan of care. We encourage and support people to continue doing as many daily tasks as possible, pursue their interests and hobbies, stay active and spend quality time with family and friends.

We will ensure that we work with you and your family, friends, advocates and other professionals involved in your life in gathering all the information we need to make sure we can meet your needs.

Our vison

We aim to help people live healthier, happier and more fulfilling lives

We aim to play a leading role in driving improved standards across the health and social care sectors
We firmly believe in the importance of keeping clients as active and independent as possible
We aim to recruit the right people, and develop them through training to make a positive difference to others

Quality of life

We understand that quality is crucial to everything we do at Gorselands Nursing Home. We ensure that everything we do is continually scrutinised. We get feedback from the people who use our services and implement robust systems to monitor our standards.

As a care home provider, we are registered with the Care Quality Commission, the independent regulator of all health and social care services in England. Our home is regularly inspected to ensure that we meet essential standards of quality and safety.

Client Testimonials

The care given to my partner's grandma was fantastic throughout. Very kind and caring manager who was so supportive and understanding in a very difficult situation. I would recommend Gorselands over any other nursing home in the area including the big companies. It feels like home and each resident is treated as an individual.

Considering the present circumstances with Covid-19, the home is performing extremely well. It is difficult to see what else they can do to make things any better.

Very happy with the care my father is receiving

I have been a resident for 6 months and have settled I in very well. The care, activities and food are excellent. Due to lockdown the home has made it possible for me to keep in touch with my family and friends and ordered art supplies on-line for me.

Enjoy some of the entertainment especially the concert in the garden. The food is good.

The carers are brilliant, the manager is very helpful and supportive.

All the staff has been extremely respectful and so kind and helpful. They have treated our relative and the family and friends so sympathetically.

Thank you to everyone.